Khelo game Privacy Policy — Your Data, Our Responsibility
Khelo game is committed to the privacy of users in Bangladesh. On this page, we clearly explain what information we collect, why we collect it, and how it is kept secure. Please read this policy carefully before using our platform, as it is important for your digital safety.
What Information We Collect
When you register with or use khelo game, the following types of information may be collected automatically or directly.
Account Information
During registration, we collect your full name, date of birth, email address, mobile number, and password. National ID or passport details may also be requested for age verification. This information is used to secure your account and confirm your identity.
Device & Browser Information
Your IP address, operating system, browser type and version, screen size, and device ID are automatically logged for the device and browser you use. This information helps detect fraudulent activity and strengthen platform security.
Payment & Financial Information
When you transact via bKash, Nagad, or Rocket, your mobile number and transaction reference number are recorded. We never store your full PIN or bank account password. Your deposit and withdrawal history is securely stored and used solely for resolving financial disputes.
Usage Data & Cookies
Behavioral data — including which games you played, how long your sessions lasted, which pages you visited, and which bonus offers you viewed — is collected via cookies and similar technologies. This information is used to personalize your experience and show you relevant offers.
How Is Your Information Used
All data collected is used only for specific, legitimate purposes. Each purpose is clearly outlined below.
Account Management
Your personal information is used to complete registration, verify login, recover passwords, and keep your account secure. You will receive an immediate alert for any suspicious login attempt. Your account history and activity logs are retained to protect your interests.
Service Improvement & Personalisation
By analyzing your gaming preferences and behavior, we provide more relevant game recommendations, display suitable bonus offers, and improve the interface. This analysis is entirely internal and is never sold to third parties for commercial purposes. The sole goal is to make your experience smoother and more enjoyable.
Fraud Prevention & Legal Compliance
Your data is used to detect and prevent money laundering, multiple accounts, and other fraudulent activity. We are legally required to retain relevant data in accordance with applicable laws and regulatory requirements. Unusual gaming patterns are also monitored regularly to promote responsible gaming.
Learn About Cookies & Tracking Technologies
The khelo game website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that remember your preferences on future visits. They allow you to stay logged in without re-entering your credentials each time and help your previous session data load faster.
We use three main types of cookies: essential cookies (required for the site to function properly), performance cookies (to track page load speed and errors), and preference cookies (to remember your language and session settings). We do not use third-party advertising cookies.
You can disable or delete cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the proper functioning of some platform features.
Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and remembering your language preference. Without them, core platform functions will not work correctly.
Performance Cookies
Used to monitor page load speeds, identify technical errors, and improve server performance. This data is fully anonymous and is not linked to any personal identity.
Preference & Functionality Cookies
These cookies remember your preferred game categories, interface settings, and notification preferences, making every visit smoother and more personalized.
Data Storage & Security Measures
Protecting your data is both our technical and ethical responsibility. We apply industry-standard security measures to ensure it.
Encryption & Transmission Security
All data transmitted between your browser and our servers is encrypted via TLS/SSL, preventing interception by any third party. Stored passwords are always hashed and cannot be viewed directly by any staff member. Payment information is handled in accordance with PCI-DSS guidelines.
Our servers are hosted in secure data centres and undergo regular security audits. Intrusion detection systems (IDS) and firewalls remain active at all times.
Data Retention Period
Data for active accounts is retained for as long as the account remains open. If you request account closure, all data except what is required to meet legal obligations will be deleted within the designated timeframe. Financial transaction records are kept for a specified period in line with regulatory requirements.
For inactive accounts, personal data may be anonymised after an extended period of inactivity. Contact us for details on how long your information is retained.
Sharing Information with Third Parties
Khelo game never sells your personal data for commercial purposes. However, limited information may be shared with trusted partners in specific circumstances.
Payment Processors
Only the minimum necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to process your transactions. These partners follow their own strict security policies and are not permitted to use your data for any other purpose.
Regulatory Authority
Relevant information may be shared with the appropriate authorities as required by law or government directive. Any such sharing is always carried out within the bounds of the law and kept to the minimum necessary. Where possible, we will notify you when this occurs.
Technology Service Providers
Trusted technology partners are used for server hosting, database management, and security services. Strict data processing agreements are in place with these partners, preventing any misuse of your information.
What We Never Do
Your data is never sold or rented to advertisers, data brokers, or any other commercial entity. It is never used for marketing purposes without your consent. This is our absolute and unchanging policy.
Your Rights — Know Them & Use Them
As a khelo game user, you have several important rights over your own data that you can exercise at any time.
Right to Access Your Data
You may request at any time to know exactly what data we hold about you. We are required to provide a full data summary within the specified timeframe. To exercise this right, contact our support team and complete the identity verification process.
Right to Correct Inaccurate Data
You have the full right to request corrections to any inaccurate or incomplete information in your profile. Your name, mobile number, and email can be updated directly from Account Settings. For more significant changes, identity verification may be required.
Right to Delete Your Account & Data
You can request to close your account and have all your personal data deleted. Certain financial records may need to be retained for a legally required period, but all other data will be permanently erased. This process is completed within 30 days of receiving your request.
Policy Changes & Updates
This Privacy Policy may be updated from time to time to reflect changes in our business, technology, or legal environment. For any significant changes, we will notify you in advance via your registered email or mobile number. Minor changes will be reflected by updating the revision date on this page.
Continued use of the platform after a policy change will be taken as your acceptance of the updated terms. For significant changes, however, we will seek your explicit consent. If you do not agree, you may request that your account be closed.
If you need a previous version of this policy, please contact our support team. We keep archives going back up to five years and can provide them on request.
Support & Contact
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated privacy team. Our support team is available 24 hours a day, 7 days a week (Bangladesh time) and is ready to assist with any data-related queries.
Email: support@khelogame.net — Responses are typically sent within 24 to 48 hours. For urgent matters, Live Chat is the fastest way to reach us. We provide full support in Bengali.